Terms and Conditions

 

Crown House Vets - Rochdale

Terms and Conditions

 

Thank you for entrusting the care and attention of your pet to Crown House Veterinary Surgery. Below details our Practice Terms and Conditions. Some aspects of the Terms and Conditions may not be relevant to you and we request that you ask for further explanation / clarification if required.

FEES

All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. Our written fee list is available on request. You can receive a detailed fee note for every consultation, surgical procedure or transaction with us. 

METHODS OF PAYMENT
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. You may settle the account using.

CASH ?

WE NO LONGER ACCEPT PERSONAL CHEQUES ?

CREDIT/DEBIT CARD – Switch, Solo, Mastercard, Visa Delta. 

ESTIMATES OF TREATMENT COSTS

We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate – sometimes a pet’s illness will not follow a conventional course. 

SETTLEMENT TERMS

Should an account not be settled within 14 days, then a reminder will be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred. These however, may be deducted if payment is made promptly. After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt: such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits etc. Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will results in the original account being restored to the original sum with further charges added in respect of bank charges and Administration costs together with interest on the principal sum. 

INABILITY TO PAY

If for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff.

PET HEALTH INSURANCE

Crown House Veterinary Surgery strongly supports the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle our account and then reclaim the fees from your insurance company.

COMPLAINTS & STANDARDS

We hope that you never have recourse to complain about the standards of service received from Crown House Veterinary Surgery. However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to Miss A. Hollows. A complaints leaflet is available by request from reception.

OWNERSHIP OF RECORDS

Case records including radiographs and similar documents will be retained by Crown House Veterinary Surgery. Copies with a summary of the history will be passed on by request to another veterinary surgeon taking over the case. As our client and the owner of one of our patients you are free to request a copy of the clinical notes pertaining to your animal at any time.

OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS

The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph remains with the practice. No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by the proprietor. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in any way.

 

Please note that the terms and conditions are applicable from the 06/02/2014 and may be subject to change. Please consult the practice if you are unsure of any of the above points.